Interpreter use for refugee families in hospital REF PH 000601

Did you or your child need to use an interpreter during a hospital stay, or visit, to help understand what was being said? If yes, researchers would like your help on a project looking at the use of interpreter services for refugee families.

APPLICATIONS CLOSE:  has been extended, as soon as possible

About the project

Taking your child to hospital when they are unwell can be very difficult. If you have little understanding of, or don't know English, this can make things even more challenging. The use of professional interpreters for refugee children and families when they come into hospital may result in improved:

  • Communication
  • Access and use of healthcare services
  • Hospital experiences for families
  • Health outcomes for children

Currently there is no clear understanding of how refugee families feel about the use of professional interpreters in hospitals, whether families and children find them useful, and what possible problems or benefits come from using an interpreter. The aim of this project is to better understand refugee family’s experiences of using interpreter services at a hospital in Western Australia. This will help healthcare providers to work together with families to improve children’s quality of care and health outcomes.

About the position

Researchers from Princess Margaret Hospital and Curtin University are looking for refugee community members to join a steering group.They would like to work with and gain the perspectives of community members to understand:

  • What factors help or make it difficult when using an interpreter service in hospital?
  • How important is the interpreter service when your child is in hospital?
  • If the use of an interpreter helps communication between the healthcare providers and the family?
  • If using this service improves the quality of families’ hospital experiences and children’s health outcomes?  

What am I expected to do?

Community members will:

  • Provide a “lived- experience” of what it is like to use interpreter services
  • Provide feedback on the importance, understanding and value of the project
  • Participate in activities of the group
  • Be willing to answer questions throughout the project
  • Provide feedback on project documents and interview questions
  • Provide advice on finding families to participate in the research
  • Help interpret the research findings and inform the community of the results 

What skills or experience do I need?

Researchers would like to involve refugee community members in the steering group. Strong connections to other refugee families living in Perth will also be helpful.

What is the time commitment?

The project will run for 3 years, meetings are held 4 times per year.

The next steering group meeting is on Tuesday 11th July at Princess Margaret Hospital.

Where will meetings be held?

Princess Margaret Hospital, Roberts Road, Subiaco, WA and then the new Perth Children’s Hospital and at Ishar Multicultural Women’s Health Centre, 21 Sudbury Road, Mirrabooka, WA.

What support is offered?

$30 honorarium per hour for meetings attended. Free training and mentoring is offered by the Consumer and Community Health Research Network.

APPLICATIONS CLOSE:  has been extended, as soon as possible